Billing Information
We aim to make the billing process as smooth as possible. Here’s what we offer:
- Direct billing available to most extended health benefit providers
- WorkSafeBC (WSBC) claims accepted for physiotherapy only
- ICBC claims accepted within 12 weeks of accident for:
- Physiotherapy
- Chiropractic
- Acupuncture
- Registered Massage Therapy (RMT)
Our team is happy to assist you with claim submissions.
Billing:
Your Questions Answered
FAQs
Which insurance companies do you direct bill to?
We commonly direct bill to providers such as Chamber of Commerce, Canada Life, Sun Life, Manulife, Pacific Blue Cross, Green Shield, Desjardins, Medavie Blue Cross, ClaimSecure, and others. Contact us if you’d like to confirm whether we can bill your specific provider.
What services can be direct billed?
We can typically direct bill for physiotherapy, chiropractic, massage therapy (RMT), and acupuncture—depending on your coverage. Unfortunately we cannot direct bill for Manual Osteopathy at present.
Do I need to bring anything to set up direct billing?
Yes, please bring your insurance card or policy information. Some insurers also require a doctor’s referral, depending on your plan.
Will my insurance cover the full cost of treatment?
That depends on your individual plan. Some plans cover 100%, while others cover a percentage (e.g., 80%). If your plan doesn’t cover the full amount, you’ll be responsible for the difference.
Can you check how much coverage I have left?
Unfortunately, most insurance companies don’t give us access to that information. We recommend checking your coverage details directly through your provider’s app or website.
What if my claim is denied or doesn’t go through?
If a claim is declined for any reason, you’ll be responsible for paying the full fee at the time of your visit. We’ll provide a receipt you can submit manually for reimbursement.
Do I still get a receipt if you direct bill?
Yes. We can always provide a receipt for your records, even if your insurance is billed directly.
Can you coordinate benefits if I have more than one plan?
No, we do not coordinate benefits between multiple insurance plans. If you have secondary coverage, we will provide a receipt you can use to submit the remaining balance manually.
