Privacy Policy

We are committed to protecting your privacy and personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. What Information We Collect

For Patient Care:

  • Contact information (name, address, phone, email)
  • Health card number and date of birth
  • Medical history and current health conditions
  • Treatment notes and progress records
  • Insurance and payment information
  • Emergency contact information

For Website Visitors:

  • Basic technical information (IP address, browser type, pages visited)
  • Cookies to improve website functionality and analyze usage

2. How We Use Your Information

We collect and use your personal information to:

  • Provide appropriate healthcare services
  • Maintain accurate medical records
  • Schedule appointments and send reminders
  • Process payments and insurance claims
  • Comply with regulatory requirements
  • Improve our website and services

3. Information Sharing

We may share your information with:

  • Other healthcare providers involved in your care (with your consent)
  • Specialists for referrals
  • Insurance companies for claim processing
  • Our practice management system (Jane App)
  • Legal authorities when required by law

4. Jane App Booking System

Our online booking system is powered by Jane App, which is PIPA and PIPEDA compliant. Jane App uses bank-level encryption and secure servers to protect your data. By using our online booking system, you acknowledge that Jane App will process your information according to their privacy policy at jane.app/legal/privacy-notice.

5. Data Security

We protect your personal information through:

  • Encrypted data storage and transmission
  • Secure payment processing
  • Staff training on privacy protocols
  • Controlled access to patient information
  • Regular security assessments

6. Data Retention

We retain your information as required by:

  • Healthcare records: 7-10 years (as required by professional regulatory bodies)
  • Financial records: 7 years (as required by tax laws)
  • Website data: Until no longer needed for operational purposes

7. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Withdraw consent (subject to legal requirements)
  • File complaints with privacy commissioners

8. Cookies and Website Analytics

Our website uses cookies to improve functionality and analyze usage through Google Analytics. You can control cookie settings in your browser or opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout

9. Contact Us

For questions about this privacy policy or to exercise your privacy rights, please contact us:

Pemberton Physiotherapy & Wellness
1411 Portage Rd #110
Pemberton, BC V0N 0A7

+1 (604) 894-5525
info@pembertonphysio.ca

For privacy complaints, you may also contact:

  • Office of the Information and Privacy Commissioner for BC
  • Privacy Commissioner of Canada

10. Policy Updates

We may update this privacy policy from time to time. Changes will be posted on our website and take effect immediately.