Terms & Conditions
Welcome to Pemberton Physiotherapy & Wellness (formerly Local Motion Therapy). These Terms and Conditions govern your use of our website and services. By accessing our website at or using our services, you agree to be bound by these terms.
1. Our Services
Pemberton Physiotherapy & Wellness provides comprehensive healthcare services including:
- Physiotherapy
- Registered Massage Therapy
- Chiropractic care
- Acupuncture (Traditional Chinese Medicine)
- Osteopathic treatment
- Foundation Training
- Craniosacral therapy
- Pilates
All services are provided by licensed healthcare professionals working within their regulated scope of practice.
2. Appointment Booking and Cancellation
Online Booking:
- Appointments can be booked online through our Jane App booking system
- You must provide accurate information and create a patient account
- Confirmation will be sent via email or SMS
Cancellation Policy:
- Cancellations must be made at least 24 hours in advance
- Late cancellations or no-shows may result in cancellation fees
- Emergency cancellations will be considered on a case-by-case basis
Rescheduling:
- Appointments may be rescheduled subject to availability
- We reserve the right to reschedule due to practitioner availability or unforeseen circumstances
3. Payment Terms
Payment Methods:
- We accept cash, debit cards, credit cards, and electronic transfers
- Online payments can be made securely through Jane App
- Payment is due at the time of service unless prior arrangements have been made
Insurance:
- We provide direct billing to many insurance providers
- Patients are responsible for understanding their coverage
- Any unpaid balances after insurance processing are the patient’s responsibility
Outstanding Balances:
- Outstanding balances must be paid within 30 days
- Interest and collection fees may apply to overdue accounts
4. Patient Responsibilities
Medical Information:
- Provide accurate and complete medical history
- Inform practitioners of any changes to medications or health conditions
- Follow prescribed treatment plans and home exercise programs
Conduct:
- Treat all staff and other patients with respect
- Arrive on time for appointments
- Follow clinic policies and procedures
Personal Property:
- We are not responsible for lost or stolen personal items
- Please secure valuable items before treatment
5. Professional Boundaries and Consent
Professional Relationships:
- Our practitioners maintain professional relationships with all patients
- Inappropriate behavior will not be tolerated
Treatment Consent:
- Informed consent is required for all treatments
- Patients have the right to refuse treatment
- Minors require parental/guardian consent
6. Privacy and Confidentiality
- We protect your personal health information in accordance with applicable privacy laws
- Information is only shared with your consent or as required by law
- Please refer to our Privacy Policy for detailed information
- Consent will be obtained before using patient images or testimonials
7. Liability and Treatment Risks
Treatment Risks:
- All medical treatments carry inherent risks
- Practitioners will discuss potential risks and benefits
- Patients assume responsibility for following post-treatment instructions
Limitation of Liability:
- Our liability is limited to the extent permitted by law
- Professional liability insurance is maintained by all practitioners
Emergency Situations:
- We are not equipped to handle medical emergencies
- In emergency situations, call 911 or go to the nearest emergency room
8. Website and Jane App Use
Acceptable Use:
- Use the website and Jane App booking system for lawful purposes only
- Do not attempt to gain unauthorized access to our systems
- Maintain the confidentiality of your login credentials
- Do not share your patient account access with others
Jane App Integration:
- Our online booking system is powered by Jane App
- Jane App is PIPA and PIPEDA compliant for healthcare data protection
- By using our online booking system, you agree to Jane App’s terms of service
Content:
- Website content is for informational purposes only
- Content should not replace professional medical advice
- We strive to keep information current but cannot guarantee accuracy
9. Communication
Electronic Communication:
- Email and text communications are not secure
- Confidential information should be discussed in person or over the phone
- We may send appointment reminders and general information electronically
Contact Information:
- Keep your contact information current
- Notify us immediately of any changes
10. Termination of Services
Patient Termination:
- You may terminate our services at any time
- Outstanding balances must be paid upon termination
Clinic Termination:
- We reserve the right to terminate services for non-payment, inappropriate behavior, or non-compliance with treatment recommendations
- Reasonable notice will be provided when possible
11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website and take effect immediately. Continued use of our services constitutes acceptance of modified terms.
12. Governing Law
These Terms and Conditions are governed by the laws of British Columbia, Canada. Any disputes will be resolved in the courts of British Columbia.
13. Contact Information
For questions regarding these Terms and Conditions, please contact us:
Pemberton Physiotherapy & Wellness
1411 Portage Rd #110
Pemberton, BC V0N 0A7
